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Our postal address is
PO Box 3295, Witkoppen, 2068
Johannesburg
We can be reached via e-mail at info@thepinkboudoir.co.za
or you can reach us by telephone at +27 83 401 4436
The Pink Boudoir Terms and Conditions
TERMS AND CONDITIONS
YOU MUST BE OVER 18 TO ORDER FROM THIS SITE
We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes.
For up to date Delivery Information and time scales, please see our Shipping page.
Returns and Cancellations
Health regulations prohibit the return of sex toy products. Exceptions are made for defective/damaged items only.
Please note:Videos, DVDs, Books, Magazines and clearance sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
This does not affect your statutory rights.
Refunds
Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.
Faulty Items
In the rare event you have a faulty item, please return to us at the address below.
The Pink Boudoir
PO Box 3295,
Witkoppen,
2068
Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 3 months from the date of purchase for lingerie and 1 year from the date of purchase for sex toys and is in addition to your statutory rights. If posting goods, please keep proof of posting.
Product Display
Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown in the catalogue. Therefore, colours depicted should only be used as a guide. In order to adapt to customer feedback we reserve the right to amend and improve product specifications and lingerie fabrics and trims.
Privacy
As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. The Pink Boudoir has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractural obligations with The Pink Boudoir. The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript you will not be able to use this site.
Using a Communal Computer
If using a communal computer, please follow the instructions below before placing your order.
Go to Control Panel, then Internet Options.
Click on the general tab.
Click to delete cookies, then click next button to delete files, this can take a minute or two, then click to clear browsing history.
You can then either re-start your machine, or refresh your browser, and you are then ready to place your order.
Payment Currency
We only accept the South African Rand. Customers outside South Africa will be billed in Rands.
Payment Cards Accepted
We accept the following cards:
MasterCard / Visa / Diners / American Express
Payment Security
We utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.
This technology includes the following features:
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.
Processing Payments
When you press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account. You will then receive an email within a few minutes confirming your order. If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of this (please note some issuing banks may still reserve your funds for a period of time). |
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